General Information


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Accessible Parking

is located in the east parking lot at Gate 20. You do not need a parking pass as long as you have a state issued handicap license tag or an ADA hang tag placard visible to the police and the parking attendants. ADA parking is on a first come, first serve basis with appropriate handicap credentials. If this lot is full, patrons needing assistance will be directed to the intermodal facility to ride an accessible bus that will drop patrons at entrance gate 7.

Accessible Seating

is available throughout the venue. Please contact the box office at (205) 248-5280 for information. The Tuscaloosa Amphitheater does not sell tickets over the phone. Tickets may be purchased online at Ticketmaster.com or at the Tuscaloosa Amphitheater Box Office.

Admission

Every person who attends an event for which tickets are sold must have a valid ticket in order to gain admission.

Alcohol

There shall be no consumption of alcohol at the Tuscaloosa Amphitheater by minors or as otherwise prohibited by law. IDs are required may be checked for all alcohol purchases regardless of age. All drinks except unopened water or soda bottles have to be discarded on exit from the building.

Americans With Disabilities Act (ADA)

The City of Tuscaloosa represents and warrants that, as a place of "public accommodations," the Tuscaloosa Amphitheater is in compliance with the applicable provisions of the Americans With Disabilities Act. Disabled access parking is located in the east parking lot at Gate 20. A parking pass is not required as long as you have a state issued handicap license tag or an ADA hang tag placard visible to the police and the parking attendants. Disabled access seating is available throughout the facility. Please contact the Box Office at (205) 248-5283 for more information. ADA parking is on a first come, first serve basis with appropriate handicap credentials. If this lot is full, patrons needing assistance will be directed to the intermodal facility to ride an accessible bus that will drop patrons at entrance gate 7.

Animals / Pets

With the exception of seeing-eye dogs or other service animals or animals used as part of a production, no pets are allowed in the facility. Guests requiring the assistance of service animals must show proper credentials.

ATMs

Capstone Bank ATMs are located on the exterior of the restroom buildings facing each plaza.

Bicycle Parking

Dedicated bicycle parking is available near the main facility entrance. The City of Tuscaloosa is not responsible for lost or stolen bicycles.

Blankets

Blankets are permitted but will need to be searched along with all bags brought into the venue.

Box Office

The Box Office is located at the main entrance of the facility at 2710 Jack Warner Parkway, Tuscaloosa, AL 35401. The Box Office will be open from 10:00 am until 5:00 pm Monday-Friday, and on all event days as appropriate. For more information, please call (205) 248-5292.

Box Suites and Select Seat Program

The Box Suites and Select Seat Program are currently sold out. For more information and to be placed on the waiting list, please click here.

Capacity

The Tuscaloosa Amphitheater Capacity is 8,410. From time to time, there will be a general admission event with standing-room only access to the lower bowl.

Cameras

Cameras are allowed on an event-to-event basis subject to the approval of the artist/performer. If cameras are allowed, guests may bring in a non-professional (point-and-shoot) style camera with no removable lenses.

Cancelled or Postponed Events

If an event for which tickets were sold is cancelled or rescheduled, refunds are only available through the original point of purchase. Information regarding the cancellation or postponement will be transmitted to the local media for distribution and placed on the Tuscaloosa Amphitheater website and social media sites. The Tuscaloosa Amphitheater will not contact individual ticket holders regarding cancellations or postponements. Customers who purchased tickets through TicketMaster online or over the phone should be refunded automatically within one week of event cancellation. Customers who purchased tickets through a TicketMaster outlet must return to that outlet to receive a refund. Customers who purchased tickets through the Box Office must return to the Box Office with their tickets and the original method of payment to receive a refund. If an event is postponed, tickets purchased for the original date will be honored on the new event date. In most cases, refunds will also be available at the original point of purchase up until the new event date has passed.

Ticketaster will refund all fees except UPS and retail pickup.

Coolers & Picnic Baskets

are not allowed in the venue.

Courtesy

The Tuscaloosa Amphitheater is a family-friendly facility. Please do your part in promoting a family-friendly atmosphere by showing common courtesy to fellow guests and refraining from using profanity or engaging in unsafe, illegal or offensive behavior.

Clothing

Shirts and footwear must be worn at all times. Failure to comply with this policy may result in expulsion from the Amphitheater.

Directions

For directions to the venue, please click here

Drop-Off & Pick-Up Area

A drop-off / pick-up area is located near the main gate entrance on Jack Warner Parkway. Buses and Limos must use the circular driveway past the main gate. Patrons needing additional assistance from the drop off area can contact the Administrative Office in advance at (205) 248-5280 for assistance.

Employment

For information on employment, please click here

Entry Information

highlight entry through the front gates, gate 7, and gate 19. It should also highlight the Verizon Gate info and read “ All Verizon Wireless customers with proof of phone or bill are permitted to use the Verizon Gate to enter the venue. See map for gate locations."

Event Information

Event information varies per show. Please visit the Amphitheater website or call (205) 248-5280 for event information.

Family Restrooms

Family restrooms are located in each restroom building.

Folding Chairs

Are not permitted to be brought in to the venue.

Food & Beverages

Are available throughout the venue. Outside food and beverages are not allowed.

Gates

Gates generally open 1 hour before events begin, but this time is subject to change on an event-to-event basis as required.

Guest Services Window

For your convenience, a guest services booth is located in our Box Office building next to the main gate.

Hotels

PREFERRED HOTEL
Hilton Garden Inn Tuscaloosa
800 Hollywood Boulevard
Tuscaloosa, AL 35405
(205) 722-0360
**Call Hotel For Special Tuscaloosa Amphitheater Event Rates


OTHER HOTELS

Hotel Capstone
320 W. Bryant Drive
Tuscaloosa, AL 35401
(205) 752-3200

Courtyard Marriot
4115 Courtney Drive
Tuscaloosa, AL 35405
(205) 750-8384


Country Inn and Suites By Carlson
4801 McFarland Boulevard
Tuscaloosa, AL 35405
(205) 345-9999

Comfort Suites
3916 E McFarland Blvd
Tuscaloosa, AL 35405
(205) 553-4343

ID REQUIRED for all patrons who wish to purchase alcoholic beverages

This is a City of Tuscaloosa law.

Inclement Weather

Events at the Tuscaloosa Amphitheater are held rain or shine. During the spring and summer months it is not unusual for large storms to come through in the afternoon and clear up for the evening. We encourage guests to please monitor the weather and dress accordingly.

Inspection

For your safety and the safety of others, guests and their possessions may be subject to inspection as condition of admittance. Guests should have their bags open and available for inspection upon entering the Amphitheater.

Intoxicated Patrons

Intoxicated patrons may be denied admittance to the Amphitheater.

Lost and Found

The Tuscaloosa Amphitheater provides "lost and found" services at the guest services window at the Box Office. The City of Tuscaloosa is not responsible for items lost, misplaced or stolen at the Tuscaloosa Amphitheater. Items will remain in lost and found for thirty days; call 205-248-5280 to recover lost items.

Lost Children

Please seek the assistance of venue personnel if your child is lost during an event. If you encounter a lost child, please take the child to Guest Services in our Main Box Office Building.

Lost Tickets

The Tuscaloosa Amphitheater is not responsible for lost or stolen tickets. Please contact the original point of purchase for details. If you purchased your tickets from Ticketmaster, you may call 1-800-745-3000, if they were purchased through the Tuscaloosa Amphitheater you may call 205 248-5292.

Media

All media personnel should arrange ahead of time through our Marketing department for access and should have appropriate credentials. For more information, please click here.

Mercedes-Benz Club

The Mercedes-Benz Club is available to our Box Suite holders, certain Select Seat members and corporate sponsors and offers them a place to relax before, during and after an event. It features an outside patio area with tables, chairs and umbrellas and inside seating, bar service, special menu items and restrooms.

Miscellaneous Prohibited Items

Aerosol cans, cameras with removable lenses and flashes, coolers, picnic baskets, fireworks, chairs (folding or otherwise), illegal drugs, gifts for the artist/performer, laser pens and pointers, noisemaking devices, framed backpacks, musical instruments, skateboards or inline skates, outside food and beverage, video cameras or other recording devices, weapons, personal property that is a potential hazard to others and any other items deemed inappropriate or dangerous by the City of Tuscaloosa are prohibited at the Tuscaloosa Amphitheater.

Motorcycles

may park at their own risk in the lots. There is not a specific parking area for motorcycles. Motorcycles cannot be parked in the front plaza and will be subject to towing if left there.

Parking

The Amphitheater parking plan may be viewed on the Amphitheater website. RVs, mobile homes, trailers and other over-sized vehicles are prohibited to park at the Amphitheater unless specifically excepted by the City of Tuscaloosa. Overnight parking is prohibited; vehicles parked overnight may be subject to towing. Parking passes are required for access to the Mercedes-Benz Club and Select Seat parking lots.

Post-Event Procedure

All guests at Amphitheater events are required to exit the facility within thirty minutes after the event concludes.

Private Vending

Private vending (including selling of tickets) is prohibited within the Amphitheater parking lot and grounds.

Prohibited Items

Aerosolcans, cameras with removable lenses and flashes, umbrellas, coolers, picnicbaskets, fireworks, chairs (folding or otherwise),illegal drugs, gifts for the artist/performer ,laser pens and pointers, noise making devices, framed backpacks, musical instruments, skateboards or inline skates, outside food and beverage,video cameras or other recording devices, weapons, personal property that is apotential hazard to others and any other items deemed inappropriate ordangerous by the City of Tuscaloosa are prohibited at the Tuscaloosa Amphitheater. These items will have to be returned to your car or thrown away at the front gate.

Re-Entry Policy

Re-entry is generally prohibited. Guests who need to leave and re-enter should contact a guest services representative for assistance, and exceptions may be made on a case-by-case basis as determined by the representative or by the Amphitheater Director or her designee.

Re-sold Tickets

Event tickets purchased from a source other than the Amphitheater Box Office or Ticketmaster may not be honored for admission. The City of Tuscaloosa is not responsible for counterfeit tickets.

Restrooms Buildings

are located on both sides of the venue and offer accessible and family facilities.

Searches

All persons entering the venue are subject to a search for the safety of all guests.

Season Tickets

We do not offer a season ticket option: however, there is a Select Seat Program available. For more information, click here.

Seating (Accessible)

The Tuscaloosa Amphitheater a handicap accessible venue. For accessibility options, please contact the Box Office at (205) 248-5283.

Seating Capacity

The venue capacity is approximately 7,470 reserved seats. From time to time, there will be a general admission event with open access to the lower bowl.

Seating Charts

Please click here to view seating chart.

Smoking / Tobacco Use

Smoking is only allowed at designated areas at the top of sections 201 and 205. We request that all guests respect this policy and refrain from use of all tobacco products, including but not limited to smoking and chewing tobacco anywhere other than the designated area. Violation of this policy may result in expulsion from the facility.

Smoking Policy

Smoking is only allowed in designated areas - smoking in other areas could lead the patron to being asked to leave the venue.

Strollers

Strollers are permitted at the Amphitheater. However, it is recommended that strollers not be taken into the Amphitheater because they must be left at a location determined by the Amphitheater Director upon entering the facility at the guest's own risk. Strollers may not be taken to seats or stored in aisles. The City of Tuscaloosa will not monitor stored strollers and is not responsible for lost or stolen strollers.

Taxi Service

pick up and drop off is available outside the main entrance or you may visit Guest Services for assistance.

Ticketing

We encourage all guests to purchase tickets through Ticketmaster and their authorized retailers or directly from our venue box office to avoid problems with counterfeit, stolen, void or invalid tickets.

Umbrellas

Umbrellas are expressly prohibited at the Tuscaloosa Amphitheater. All events are rain or shine. Guests are encouraged to bring parkas or rain jackets in the event of rain.

VERIZON FAST PAST GATE

To enter the Verizon Fast Pass Gate, at least 1 person in your party must have a Verizon phone to enter.

Weather

All events are rain or shine. Check the website or call the venue ((205) 248-5280 on the day of the event for severe weather conditions that may change show time. Also you can tune in to WVTM-TV Alabama's 13 for current severe weather issues.

Wheelchairs

We can assist with patrons with special needs transporting in our golf cart. They should alert a staff member upon arrival at the front gate or call in advance to (205) 248-5280.

Will Call

Will Call can usually be picked up during box office hours or on the day of show. Photo ID must be shown when picking up Will Call. ID must match Will Call Name.

The venue closes immediately after an event concludes and guests must exit to the parking lot at that time.

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